Help and support
Contact us about an order, your QR gallery, a subscription or a complaint.
Updated 4 October 2026
Contact MyMemoryLog
Email support@mymemorylog.com or call +38640356010. We aim to reply within 24 elapsed hours, including weekends. This is a response target, not a guaranteed resolution time.
For orders, include your order reference. For gallery issues, include the gallery link or QR identifier and a description of the problem. Never send your password, full card details or authentication codes.
An email link opens your email application. Send the email to deliver your message; opening the link does not submit a request to MyMemoryLog.
Orders and gallery subscriptions
For delivery, withdrawal, refunds or defective products, read the shipping and returns page or contact us. To stop a gallery's next annual renewal, use the cancellation option or contact support before renewal.
If your gallery is locked, you can still contact us for renewal help, a privacy request or applicable content retrieval. You do not need to pay for renewal to exercise statutory rights.
Complaints and harmful content
Describe your complaint and the outcome you seek in an email to support. Include relevant order or gallery details so we can investigate. Contact us again if you disagree with our response; your statutory remedies remain available.
Use the report page for harmful, illegal or rights-infringing content. If someone is in immediate danger, contact the relevant emergency service rather than waiting for a support reply.