Terms of service
These terms explain physical Pin purchases, QR gallery access and the optional annual gallery upgrade.
Updated 4 October 2026
Who provides MyMemoryLog
MyMemoryLog is provided by KOVAK D.O.O., PERUZZIJEVA ULICA 102, 1000 LJUBLJANA, Slovenia. Tax number: 28867793.
Contact support@mymemorylog.com or +38640356010 for orders, subscriptions, complaints, privacy requests and content reports.
Physical Pins and gallery ownership
The product description and checkout identify the Pins, quantity, artwork, total price and delivery charge you purchase. Prices are in EUR. Check your artwork and order details before paying.
The first person who claims an unused QR through the activation flow becomes its gallery owner. Only the owner can upload or edit memories. Physical copies carrying the same QR share one gallery and its memory allowance. Keep an unclaimed QR secure until its intended recipient activates it.
Included memories and optional upgrade
Each QR includes 10 memory slots and five years of free gallery service from activation. The five-year point does not itself trigger automatic deletion. We do not promise unlimited service duration.
You may buy one additional block of 10 memories for that QR, bringing its allowance to 20. The upgrade costs EUR 2 for one year from successful payment and automatically renews at EUR 2 per year. The recurring price and next renewal date must be shown before you purchase. Paid galleries are ad-free.
Cancel automatic renewal using the subscription cancellation option or contact support before renewal. Cancellation takes effect at the end of the paid period. There is no cancellation fee. Your statutory withdrawal and refund rights remain available.
Paid expiry, grace and gallery locking
If your paid subscription expires, you keep full access for 90 days, including uploads within the previous 20-memory allowance. After that grace period, the entire gallery is locked until renewal, including the original 10 free memories. This paid-gallery expiry rule also applies during the five years from activation. It does not create an expiry rule for a gallery that has never been upgraded.
When locked, visitors and the owner cannot use the ordinary gallery to view or download memories; the owner also cannot upload, edit or delete them there. Renewal, support and privacy-request channels remain available. Locking does not remove statutory rights to access or erase personal data, or applicable rights to retrieve user-provided content through support.
Locked gallery content is retained for at least two years from locking, subject to a valid erasure request or another legal requirement. This is a minimum retention commitment, not a promise to delete automatically after two years or to store indefinitely.
Your content and sharing
You keep your rights in your content. You give us the permission needed to store, process and display it to provide your gallery and, where ordered, print your artwork. Upload only material you are entitled to use, respecting other people's privacy and rights.
Do not upload illegal content, sexual exploitation material, credible threats, harassment, content that infringes another person's rights, or malicious files. We may restrict content or access where reasonably necessary to address unlawful content, abuse or a security threat. We assess reports and provide reasons and a way to challenge restrictions where required by law.
Galleries are unlisted and set not to be indexed by search engines. Anyone with the QR or shared gallery link can access an unlocked gallery. Links can be forwarded, and viewers can keep copies. An unlisted link is not a password or a confidentiality guarantee.
Service problems and your rights
Keep your own copies of important memories. Interruptions, device or network problems and content loss can occur. Contact us if content is unavailable or the service does not work as agreed.
We remain responsible for providing the service as required by your contract and applicable law. You may have rights to correction, price reduction, termination, refund or compensation. These terms do not exclude mandatory consumer rights or liability that cannot lawfully be excluded, and user responsibility for uploads does not remove our own legal obligations.
Slovenian law applies, without removing mandatory consumer protections that apply to you. Contact support to make a complaint. Your right to seek help from competent authorities or courts remains available.