Privacy and content retrieval requests
Request access, correction, erasure or applicable retrieval of your content, including while a gallery is locked.
Updated 4 October 2026
Send your request
Email support@mymemorylog.com with the subject Privacy request. Tell us what you are requesting and provide the account email or gallery identifier needed to locate the information. You can request personal-data access, correction, erasure, restriction, portability or object to processing where the relevant conditions apply.
We may ask for proportionate information to verify your identity or authority before disclosing or deleting information. Do not send your password or identity documents unless we specifically explain what is needed and how to provide it securely.
The email link below opens your email application. Send the email to deliver the request. You do not need to reactivate a subscription or pay for renewal to exercise statutory rights.
Locked galleries and refunds
A locked gallery's ordinary viewing, downloading, editing and deleting controls are unavailable. Support remains available for statutory personal-data requests and applicable retrieval of user-provided content, including content affected by an upgrade refund. Tell us which content you need.
Where statutory content retrieval applies, it is provided free of charge within a reasonable time in a commonly used machine-readable format. An erasure request is assessed under applicable law; limited information may need to remain for a legal obligation or legal claim, and we explain any relevant restriction.
Response time and complaints
Our support reply target is 24 elapsed hours. For GDPR rights requests, the legal response period is normally one month, without undue delay. A permitted extension of up to two further months requires an explanation within the first month.
You can complain to Informacijski pooblaščenec, Slovenia's Information Commissioner, if you consider that your personal data has been handled unlawfully or your request has not been addressed.