Shipping, withdrawal and returns
Delivery information and the different rules for standard Pins, personalised Pins and gallery upgrades.
Updated 4 October 2026
Delivery in Slovenia
Physical orders ship within Slovenia through Pošta Slovenije. Delivery costs EUR 4 per order. The carrier delivery estimate is 3–5 days after dispatch; this is an estimate, not a guaranteed arrival date or a production-time promise. Contact support for order-specific dispatch information.
The product and checkout information must state the applicable delivery arrangements before you pay. If an order is delayed or missing, contact us. Your legal rights regarding late or failed delivery remain available.
Standard physical goods: 14-day withdrawal
For eligible standard Pins bought online, you can withdraw without giving a reason within 14 days after you or your nominated recipient receives the goods. For goods in one order delivered separately, the period generally starts when the last item is received.
Send a clear withdrawal statement to support@mymemorylog.com or to KOVAK D.O.O. at the business address in our terms before the period ends. Include your name, contact details, order details and the goods concerned. Using a particular form or obtaining our approval is not a condition of exercising the right.
Return eligible goods within 14 days after telling us you withdraw. Contact support for the confirmed return receiving address and instructions. The registered business address is not a confirmed address for receiving returned goods.
There is no cancellation fee. We refund eligible payments, including the cost of standard outbound delivery, within 14 days of your withdrawal notice. For goods, we may withhold the refund until we receive them or evidence that you sent them back, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise without a fee.
Personalised goods
The change-of-mind withdrawal right does not apply to goods genuinely made to your specifications or clearly personalised, such as Pins printed with your own image. Selecting a standard design or an ordinary product option does not by itself make a product exempt. An applicable exception must be identified before purchase.
Personalisation does not remove your rights when goods are defective, not as described or otherwise fail to conform to the contract.
Defective or incorrect goods
Contact us with your order reference and a description of the problem if a Pin is damaged, incorrect or does not conform to the contract. For new goods, the statutory conformity protection covers defects present at delivery that become apparent within at least two years.
Applicable remedies include free repair or replacement and, in the circumstances set by law, a price reduction or refund. Slovenian law also allows withdrawal when a lack of conformity appears within 30 days of delivery. A personalised product has the same statutory conformity protection. We arrange any necessary return for an accepted conformity claim at our cost.
Gallery upgrades and cancellation
You can request a refund of your initial gallery upgrade within 14 days of purchase. This removes the additional 10-memory allowance. If the gallery holds more than 10 memories, the newest items by creation time are removed from ordinary gallery access until 10 remain.
Contact support to retrieve affected content before any irreversible deletion. Applicable statutory content-retrieval rights are available free of charge, within a reasonable time and in a commonly used machine-readable format. A gallery lock or refund must not prevent those rights.
Cancelling automatic renewal is separate from withdrawing from the initial upgrade. Cancellation stops the next renewal at the end of the paid period, followed by the 90-day full-access grace period and whole-gallery lock described in the terms. There is no cancellation fee. Mandatory rights concerning a service that is not supplied or does not conform remain available.